Question 1:
Is Kibagames really free of charge?
Of course! The entire range of games can be accessed online free of charge at any time. Kibagames.com is then financed exclusively through advertising revenue - so there will never be any fees or costs for our users. The only exception are browser games from our partners, like Goodgame Empire, Goodgame Big Farm or Knights and Brides: There you can spend money, but you don't have to. Don't worry: this doesn't happen by accident either, the notices that you are about to buy something for real money are designed very clearly.
Question 2:
Is it safe for children to use Kibagames?
Completely. Moderated content and a child- and family-friendly approach are our top priorities. To give you confidence in dealing with new media, we recommend the Info for Parents and Children section. We have also included information for children and young people in this section - child-friendly explanations of terms ensure safe and responsible use of the Internet.
Question 3:
Is my PC actually safe when using Kibagames.com?
Definitely! Viruses don't stand a chance with us. Kibagames.com is effectively protected against virtual pathogens of any kind. And therefore the use is also safe. We are not aware of a single case where a problem has arisen on Kibagames.com due to a game.
Question 4:
What is the reason for games being jerky, slow or not loading at all?
This can have many reasons - first of all the speed of your internet connection is important. This is the proverbial bottleneck: We send data very quickly, but not every Internet line can accept this data as quickly. A little waiting time is therefore completely normal. A slow computer can also be a reason for a prolonged waiting time.
Sometimes it can help to delete your browser data (cookies & cache) and log in again. Note, however, that you may lose your game state.
Also, sometimes there can be problems with individual browsers - maybe you can try another browser or check if your browser version is up to date?
If games don't load at all and you only see a black box instead of the game, it could be that your adblocker is activated. Since we and our partners finance ourselves through advertising, some games may not work with your adblocker enabled. Disable the adblocker in this case and reload the game.
If that doesn't help, please contact us at info@kibagames.com and we'll be happy to work with you to solve the problem.
Question 5:
Who is Kibagames suitable for?
Kibagames is suitable for everyone!
The large number of games and the moderated platform content offer fun and exchange for all ages.
We make sure to only allow child and family friendly content. In this way, we can also offer young children an opportunity to learn how to use new media without danger.
Question 6:
Why should I become a member at all?
A membership on Kibagames is completely free and brings you the following advantages:
  • You can use community features like the comments and guestbook.
  • You can find your favorite games faster.
We are also constantly developing our offer to provide you with the best possible gaming experience.
Question 7:
How do I create an avatar?
  1. Click on your profile name in the top right corner.
  2. Click on the gear in the upper right corner of the profile picture.
  3. Choose one of the predefined pictures.
  4. Click on "Save".
Attention: Currently you have to log out with your Kibagames account and log in again to see the new avatar picture in your profile. In the future, we would also like to provide you with a larger selection of images here.
Question 8:
Why can't I upload my own picture as an avatar?
It is often suggested to us that we should introduce that as a player you can upload your own profile picture.
Unfortunately we have to reject this idea, but we would like to explain the reasons:
Kibagames.com is a children and family site, so there are many players registered here who are not of age - a very high number of players are even under 14 years old.
But this means that we have to design content in such a way that it is suitable for all players who want to play with us.
Now, if we gave the option for everyone to upload their own picture, there would be some who would disregard that. No matter if they should know better or not, there would be pictures that are not suitable for children or teenagers. Unfortunately, we also don't manage to look at every picture and only then have it published - with thousands of registered accounts, that would be an unmanageable task, especially since some of you change your avatars several times a day.
Question 9:
How do I chat?
So far you can only create chat rooms in some games, like the game Goodgame Empire. You can also communicate with other members via the guestbook or comments. How to write guestbook entries is explained in the next question:
Question 10:
How do I write guestbook entries?
Call up the profile in whose guestbook you want to leave a message. Under the guestbook you will find a field where you can write new guestbook entries. By the way, you can also write in your own guestbook in this way by clicking on your own name at the top right of the screen.
Question 11:
How do I use the favorites function to find games faster?
With the favorites function you can "remember" which games you especially liked. To do this, simply click on the small button with a red heart and the "+" in it at the top of a game that you would like to find again. If you then click on your name at the top right, you will find the game again under "Favorites" on your profile page.
Question 12:
I don't understand a game - what now?
If you don't understand a game or are stuck at a certain point, take a look at the description text or the comments below. Ask your question there or check if there is already a solution posted.
Question 13:
How do I save my game progress?
Many games save game progress automatically via cookies. However, you have to make sure that your browser accepts cookies or that your antivirus program allows cookies. Please check this. Attention: If you delete cookies and cache in your browser, your progress will be lost in most games!
Some titles like Goodgame Empire save the progress of the game via the player name or the player account in the respective game. In this case you can even switch computers and your progress will be saved. However, please keep in mind that not every game saves progress. This is at the discretion of the developers.
Question 14:
I have a problem with browser games or Goodgame games. What should I do?
If you have any questions or problems with the above games, please contact the developers directly. In the games themselves, you can create your own request tickets under "Help". The direct links are:

Plinga: https://plinga.zendesk.com/hc/en-gb
Goodgame: https://support.goodgamestudios.com/?lang=en&g=12
Question 15:
Why do I need to verify my email address and how do I do that?
Verifying your email address means that you confirm that the email address you entered during registration is yours. You can verify your e-mail address in the following way:
  • After your registration, you will receive a confirmation email with a verification link.
  • Go to your e-mail box, open the confirmation e-mail and click on the verification link.
  • Your email address is now confirmed.
If you do not receive the email or cannot use the verification link, please send an email (from the email address you registered with) to info@kibagames.com de with "Verification" in the subject line. Then we can help you further.
Question 16:
How do I change my email address?
You can easily change your email address yourself in your settings.
  1. click on your profile name in the upper right corner of Kibagames.com.
  2. click on the cogwheel next to your name.
  3. enter your new email address where your previous address is.
  4. you will now receive instructions to confirm the new data on your deposited e-mail address.
Question 17:
How do I change my password?
You can easily change your password yourself in your settings.
  1. click on your profile name in the upper right corner of Kibagames.com.
  2. click on the cogwheel next to your name.
  3. click on "Reset password now".
  4. you will receive instructions on how to set a new password to your registered email address.
Question 18:
I have found inappropriate content (e.g. advertising). What do I do now?
New games are only published on Kibagames.com after an intensive editorial check for child and youth friendliness. Should you nevertheless come across inappropriate content, we ask you to report it to us immediately. Please send a request to info@kibagames.com and we will take care of your request as soon as possible.
Question 19:
Someone has committed a rules violation - what can I do?
If someone has committed a rule violation, the Kibagames team must intervene so that we can ensure that the player knows in the future that his behavior was not okay.
In order to do this, however, the team needs to know that the rule violation exists - and that only works with your help:
Please report the post to us by clicking on the report button - we'll show you where to do that here:

If that doesn't work, or if you'd like to explain something about the report, please email us at info@kibagames.com.
Question 20:
How do I delete my profile?
  1. click on your name in the upper right corner of the Kibagames page.
  2. click on the cogwheel next to your name in the menu.
  3. click on "Delete user account".
  4. Click on "I am not a robot".
  5. click on "Delete permanently".
Question 21:
My question is not among the "Solutions" or was not answered sufficiently. How can I reach you?
Write us by e-mail to: info@kibagames.com